CHRISTMAS DELIVERIES 2020
According to Australia Post guidelines parcels should be despatched no later than Friday 11th December to reach customers by Christmas Eve. We cannot guarantee that an item will reach you by Christmas if you order after 12 noon on Thursday 10th December, sorry. You are of course welcome to order right up to 12 noon on Tuesday 22nd December but delivery times will be longer than usual.
We will close our warehouse between Wednesday 23rd December and Monday 11th January - any orders placed during this period will be not be sent until Monday 11th January. Merry Christmas and here's to a happy 2021.
** Covid-19 is causing delays in deliveries, particularly with Australia Post. We apologise in advance and will despatch your order usually within two working days in an effort to combat the delivery delays**
Within Australia, we deliver all our orders to you via courier or Australia Post.We use Fastways or Direct Freight Express.
- We have a flat delivery fee of $9.99 Australia-wide
- We are happy to quote postage overseas - just send us an email firstname.lastname@example.org
We aim to have your order despatched from our warehouse within 3 working days – deliveries can take up to a week depending on how far you are from NSW!
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived.
International Postage - Please email us for a quote!
Out of Stocks - we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you asap that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*EST - Eastern Standard Time