Within Australia, we deliver all our orders to you via courier or Australia Post.We use Fastways or Direct Freight Express.
- We have a flat delivery fee of $9.99 Australia-wide
- We are happy to quote postage overseas - just send us an email email@example.com
We aim to have your order despatched from our warehouse within 3 working days – deliveries can take up to a week depending on how far you are from NSW!
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived.
International Postage - If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $25 to us and then it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Out of Stocks - we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you asap that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*EST - Eastern Standard Time